Refund Policy
Last updated: June 28, 2026 | Effective: June 6, 2026
This policy applies to self-serve BCINexus subscriptions purchased directly through the website using Paddle or another disclosed payment provider. Enterprise purchases are governed by the applicable order form, invoice, purchase order, or master agreement. If subscription or refund handling needs support, contact [email protected].
7-Day Money-Back Guarantee
Researcher and Lab subscribers are protected by a 7-day refund window from the date of an eligible charge. Approved refunds are returned to the original payment method.
Eligible for refund
- First-time self-serve subscribers on the Researcher plan
- First-time self-serve subscribers on the Lab plan
- Plan upgrades when the request is made within 7 days of the upgrade charge
- Six-month and annual renewals when the request is made within 7 days of renewal
Not eligible
- Requests made after the 7-day refund window has passed
- Accounts already refunded once on the same plan tier
- Accounts suspended for violating the Terms of Service
- Free plan accounts, because no payment is taken
- Enterprise purchases governed by a separate contract
How to request a refund
1Email billing
Send a refund request to [email protected] from the email address on your account. Include your account email, plan, and order details if available.
2Eligibility review
We verify the charge, plan tier, refund history, account status, and whether the request is inside the 7-day window.
3Refund processing
Approved refunds are returned to the original payment method and typically appear within 5-10 business days, depending on your bank or payment provider.
4Plan access changes
After a refund is issued, the paid subscription is cancelled and the account reverts to the Free plan. Local files and published community content are not deleted by the refund.
Frequently Asked Questions
What if I am outside the 7-day window?
Refunds are generally not available after 7 days. For cancellation or subscription-management help, contact [email protected] from the email address on your account. Paid access generally continues until the end of the current billing period unless the checkout flow, support response, or order form states otherwise.
I was billed for a renewal. Can I get a refund?
Yes, if the request is made within 7 days of the renewal charge and the account is otherwise eligible under this policy.
What happens to my data after a refund?
Local files, trained models, downloads, and exported reports remain on your machine. Cloud data is retained according to the Terms of Service, Privacy Policy, and applicable storage limits.
Can I get a refund and subscribe again later?
Yes. The money-back guarantee applies once per plan tier, so a later subscription to the same tier may not be eligible for another refund.
I have a billing dispute. What should I do?
Email [email protected] before initiating a chargeback. We investigate billing issues promptly and can usually resolve them faster through support.
Need help with a refund?
Email us from the account address and we will respond on business days.
[email protected]Paddle/payment-provider processing | Billing support by email